Companies looking for finance now search in vain for a local relationship manager — and call centres mostly just block the way.
The day that Sarah Smith asked for a bank loan to start a clinic offering high-end laser tattoo removal sticks in her mind. “I was pretty much laughed out of the branch,” she said.
The mother of two had decided to quit her desk job at Kirklees council in West Yorkshire after overcoming cervical cancer. “I thought, ‘There’s got to be more to life than this.’ My family thought I was mad to give up a perfectly good job, but cancer changed my outlook on life.”
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